How can we help?
Answers to common questions below. Still stuck? Email [email protected] — we usually reply within 2 business days.
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Include your iPhone model, iOS version and the GymPing version (Settings → About) so we can help faster.
Is GymPing free?
Yes. Logging workouts, history, records, the rest timer, schedules and CSV export are free. GymPing Pro is a one-time purchase that adds custom exercises, unlimited saved workouts, advanced analytics, body measurements and progress photos, iCloud sync and extra widgets.
I bought Pro — how do I get it on a new iPhone?
Sign in with the same Apple ID, open GymPing and go to Settings → Restore Purchases.
The purchase fails with “Unable to complete request”
Check Settings → Screen Time → Content & Privacy Restrictions → Account Changes is set to Allow, and that you're signed in to the App Store. Then try again.
How do I sync between my devices?
With GymPing Pro, open Settings → iCloud and turn on Sync with iCloud on each device, signed in to the same iCloud account. Sync starts the next time you leave and reopen the app. The status line shows when it last synced.
Sync says “Sign in to iCloud” or “iCloud storage is full”
Open the iPhone Settings app → your name → iCloud. Make sure you're signed in and have free iCloud storage.
How do I add widgets?
Touch and hold your Home Screen, tap Edit → Add Widget, search for GymPing and choose Next Workout, This Week or Lift Progress. Lock Screen widgets are added from Lock Screen → Customize.
The rest timer doesn't show on my Lock Screen
Open the iPhone Settings app → GymPing → Live Activities and make sure they're allowed. Allow notifications too if you want an alert when rest ends.
How are personal records (PRs) counted?
Each exercise is compared with all your earlier workouts of the same exercise. You can set weight, rep, estimated 1RM, duration and distance records. Warm-up sets don't count, and the first time you log an exercise sets your baseline.
Can I fix a mistake in a past workout?
Yes. Open History → the workout → Edit. Records are recalculated when you save.
How do I export or delete my data?
Settings → Export Data creates CSV files you can open in Numbers, Excel or Google Sheets. Settings → Delete All Data permanently removes everything (your Pro purchase is kept). See our Privacy Policy.